Selenium Group

Managed Service ProviderManaged Security Service ProviderIT Services CompanyEnterprise Technology Operations CentreEnterprise Technology Services Provider Verified profile

Selenium Group is a proven, well-established leader in both the MSP, and MSSP industries for over two decades. It's comprehensive book of IT service and IT catalog is unmatched for it's diversity and scope.

Toronto, Ontario, Canada

seleniumgroup.com

Founded 2000

96.7/100

Based on 1 authenticated review

Category averages

Averaged across all published reviews.

Responsiveness
Speed of support response, escalation and ticket turnaround.
10/10
Communication
Clear updates, reporting and plain-language explanations.
9/10
Business Understanding
Aligns technology with your workflows, goals and constraints.
10/10
Technical Expertise
Engineering depth, accurate troubleshooting and root-cause fixes.
10/10
Cybersecurity Knowledge
Security posture, threat mitigation and incident readiness.
10/10
Service Quality
Reliable systems and consistent, thorough service delivery.
10/10
Professionalism
Accountability, kept commitments and courteous interactions.
10/10
Transparency
Open reporting of outages, incidents and changes.
9/10
Trustworthiness
Honest advice, protection of client data and vendor independence.
10/10
Overall Value
Return on investment relative to cost and outcomes.
9/10
Ethical Billing Practices
Accurate, transparent invoicing with no hidden or unjustified fees.
10/10
Following NIST Standards
Controls aligned with the NIST Cybersecurity Framework.
9/10
Contract Terms
Fair, clear SLAs, renewal terms and exit clauses.
10/10
Following MSP Industry Standards
Adherence to recognized MSP operating practices and frameworks.
10/10
Third-Party Reliance
Prudent vendor choices and accountability when suppliers fail.
9/10

Authenticated reviews

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MSPGrade Mystery-Shop Review

96.7/100

Review of IT Services provided by vendor

"We had the opportunity to discuss Selenium's business model, and their portfolio of IT services and support. We were in the process of changing providers, and received a recommendation from a respected client. Our interactions were excellent and their experience is impressive. We appreciated their level of continuous interactions with our IT needs. Their level of experience is far greater than what was expected and their focus on cybersecurity was exactly what we needed. Their industry experience with compliance, risk management, and regulatory requirements was an added bonus, but extremely critical for our business. We would highly recommend their services to anyone in the financial sector."

Category details

Responsiveness10/10
Typical response time is immediate.

Business: Financial Services
Reviewer: Private Wealth Management Firm
Published: Mar 2022

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